Training Terms & Conditions

First Responder Grants is very sensitive to the budgetary constraints necessary for our clientele, and it has always been our goal to maintain our tuition costs at an absolute minimum. We have been able to achieve this goal through adoption of certain policies and procedures.

Handouts

Approximately one week prior to your scheduled training you will receive, via email, an electronic file of the handouts that will be used during the training.

Handouts are generally in PDF or MS-Word.doc file format. You are responsible for printing those handouts and bringing them with you to the training, as there will not be printed handouts at the training.

If you do not receive that email with handout files, within 3 days prior to your scheduled training, please contact the scheduled instructor via email or phone to arrange having them sent to you.

This saves us considerable shipping and printing costs.

Hosted at Public Safety Agencies

Our training is “hosted” by other public safety agencies to avoid incurring “venue rental costs”. This holds down travel expenses for our students by being presented regionally.

Sometimes local demands or unforeseen problems force an agency to cancel their scheduled training.

Minimum Number of Students

Due to economic considerations, training is scheduled contingent upon a minimum number of students (15) being pre-registered to attend. Occasionally, an agency is unable to achieve that goal.

Therefore, 30 days prior to any scheduled event, if the agency has been unable to recruit the minimum number of attendees, they have the option of rescheduling their training to a future date to continue to recruit students, or they may choose to cancel the training. This option is entirely the agency’s choice and is beyond the control of First Responder Grants.

We would caution students that if they must book non-refundable air travel or hotel reservations that they NOT do so until within the 30-day window before their training and after first checking with us to be certain that the training has been “locked in” for the date shown. First Responder Grants will not be responsible for and is unable to refund individual travel costs of any kind.

Cancellation/Refund Policy

We certainly understand and are sympathetic that, by the very nature of public safety work, emergencies occur which are unforeseen or unavoidable. In the event that you must cancel your registration, the following options are available:

  • You may designate, via email, a substitute to attend any time before the scheduled training.
  • In the event of a work or family emergency, the registrant may apply the course fee to any other similar training course offered by First Responder Grants for the following 12 months.
  • Cancellation requests and requests for credit or refund will be handled on a case-by-case basis and must be sent, in writing by email or fax, and will be subject to a $50.00 processing fee. Refunds will be issued within 30 days. Requests should be addressed to:

Mail

First Responder Grants, LLC
237 N. Brooks St.
Manning, SC 29102
 

Phone

540-230-8440

Email

mstark@firstrespondergrants.com

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